Shipping policy

SHIPPING POLICY

DELIVERY
The products ordered by the buyer are delivered to the address specified by the buyer when placing the order. We aim to deliver all our products within 4 working days. The stated delivery and shipping dates are estimates only. For neighboring countries and other EU countries, the estimated delivery time is 6 working days.

The delivery costs are included in the price of the products.

Any additional delivery costs will be indicated at checkout. Adya Bio reserves the right to adjust the delivery cost policy if necessary.

REFUND POLICY

You have the right to cancel a purchase, without payment of compensation or communication of a justification, within 14 calendar days following the day of receipt of the goods.


If you wish to exercise your right to cancel the purchase, you must inform us of this in writing within 14 calendar days of receipt of the goods, at the following address: Adya Bio, Frans Musinstraat 20, 8400 Ostend, Belgium. The goods must be returned at your risk and expense within 20 days of receipt of the goods to Adya Bio, at the following address: Adya Bio, Frans Musinstraat 20, 8400 Ostend, Belgium.


Only Goods that are intact and in their original unopened and undamaged packaging, accompanied by all accessories, inserts and invoice or proof of purchase, are eligible for a refund. The right of withdrawal does not apply to used products or products with a (partially) opened packaging.